ljbet Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how ljbet ("we", "us", "our") collects, uses, discloses, stores, and protects personal information obtained from users ("you", "your", "Player") of the ljbet online gaming platform accessible at ljbet.cam and all associated domains, subdomains, and mobile-optimized sites (collectively, the "Platform").

ljbet is committed to protecting the privacy of Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission of the Philippines. By registering an account on ljbet or using our services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register an ljbet account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, and nationality
• Contact Information: Email address, Philippine mobile phone number, and residential address (including barangay, municipality/city, province, and postal code)
• Account Credentials: Username and encrypted password
• Verification Documents: Government-issued identification documents (Philippine Passport, PhilSys National ID, Driver's License, UMID, Voter's ID, Postal ID), proof of address, and proof of payment method ownership
• Payment Information: GCash mobile number, PayMaya account details, bank account numbers (BPI, BDO, Metrobank, UnionBank, etc.), and transaction history

2.2 Information Collected Automatically

When you access and use the ljbet Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers
• Connection Information: IP address, internet service provider (Globe, Smart, DITO, etc.), geographic location (city and region level), and connection timestamps
• Usage Data: Pages visited, games played, time spent on the Platform, bet amounts, win/loss records, bonus claims, deposit and withdrawal history, and clickstream data
• Cookies and Similar Technologies: Session cookies, persistent cookies, local storage data, and web beacons used to maintain your login session, remember your preferences, and analyze Platform usage patterns

2.3 Information from Third Parties

ljbet may receive information about you from third-party sources, including:

• Payment Providers: Transaction confirmation, payment status, and fraud detection information from GCash, PayMaya, and Philippine banks
• Game Providers: Game session data, bet history, and RTP (return to player) information from JILI, Pragmatic Play, PG Soft, Evolution Gaming, and other game content suppliers
• Verification Services: Identity verification and fraud prevention data from third-party KYC (Know Your Customer) service providers

3. How We Use Your Information

ljbet uses the personal information we collect for the following purposes:

3.1 Service Provision

• Create and manage your ljbet account
• Provide access to online casino games, sports betting, bingo, and other gaming products
• Process deposits, withdrawals, and other financial transactions
• Track your gaming activity, balance, and transaction history
• Administer bonuses, promotions, and loyalty rewards
• Provide customer support via live chat, email, and other communication channels

3.2 Legal and Regulatory Compliance

• Verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by law
• Maintain records required by gaming authorities and financial regulators
• Comply with court orders, subpoenas, and other legal processes
• Enforce our Terms & Conditions and detect violations

3.3 Security and Fraud Prevention

• Detect and prevent fraudulent activity, money laundering, and bonus abuse
• Monitor for multiple accounts and unauthorized access
• Implement security measures to protect your account and personal data
• Investigate disputes, chargebacks, and suspicious transactions

3.4 Platform Improvement and Analytics

• Analyze usage patterns to improve Platform functionality and user experience
• Conduct research and development on new gaming products and features
• Optimize Platform performance for Philippine mobile networks and devices
• Generate aggregated, anonymized statistics about Platform usage

3.5 Marketing Communications (With Your Consent)

• Send promotional emails about new games, bonuses, and special offers
• Provide personalized game recommendations based on your play history
• Notify you of tournaments, leaderboards, and community events

You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or by adjusting your preferences in your account settings. Opting out of marketing does not affect essential service communications such as transaction confirmations, security alerts, or account status updates.

4. Information Sharing and Disclosure

ljbet does not sell or rent your personal information to third parties for their marketing purposes. We may share your information with the followi ng categories of third parties, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

4.1 Service Providers

• Payment Processors: GCash, PayMaya, and Philippine banking partners receive transaction data necessary to process deposits and withdrawals
• Game Content Providers: JILI, Pragmatic Play, PG Soft, Evolution Gaming, and other suppliers receive session data necessary to deliver and record game outcomes
• KYC and Verification Services: Third-party identity verification providers receive identification documents and personal data to conduct verification checks on our behalf
• Cloud Infrastructure Providers: Hosting and data storage providers who process data under strict data processing agreements consistent with the Philippine Data Privacy Act
• Customer Support Tools: Live chat and support ticketing platforms used to deliver 24/7 customer assistance in Tagalog and English

4.2 Legal and Regulatory Disclosure

ljbet may disclose your personal information to competent government authorities, regulators, and law enforcement agencies where required by applicable Philippine law, including:

• Compliance with lawful orders from Philippine courts or government agencies
• Reporting obligations under anti-money laundering and counter-terrorism financing laws administered by the Anti-Money Laundering Council (AMLC)
• Regulatory reporting to gaming oversight authorities as required
• Cooperation with the National Privacy Commission on data breach notifications or investigations

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of ljbet's assets, your personal information may be transferred to the successor entity. ljbet will provide notice of any such transfer and the successor entity's privacy practices will be consistent with this Privacy Policy or you will be given the opportunity to close your account prior to the transfer.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

ljbet uses the following types of cookies and similar technologies on the Platform:

• Strictly Necessary Cookies: Essential for Platform functionality, including maintaining your login session, remembering your language preference (English/Filipino), and enabling security features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how players interact with the Platform — which games are most popular, which pages are visited most frequently, and where users encounter difficulties. Data collected is aggregated and anonymized.
• Functional Cookies: Remember your preferences such as preferred game categories, display settings, and responsible gaming limits you have set.
• Security Cookies: Used to detect fraud, prevent unauthorized login attempts, and identify suspicious patterns in account activity.

5.2 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ljbet Platform. Strictly necessary and security cookies cannot be disabled without impairing your ability to use the Platform. Detailed cookie preference controls are available in the Privacy Settings section of your ljbet account dashboard.

6. Data Retention

ljbet retains personal information for the periods described below:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years after account closure, in compliance with Philippine anti-money laundering regulations and potential legal proceedings
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by financial regulators
• KYC Documents: Retained for a minimum of five (5) years from account closure or the date of last verification, whichever is later
• Communication Records: Customer support interactions and correspondence retained for three (3) years from the date of the communication
• Gaming History: Retained for five (5) years from the date of each gaming session to support dispute resolution and regulatory reporting
• Marketing Preferences: Retained until you withdraw consent or close your account, with records of consent maintained for three (3) years after withdrawal

Following the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an individual Player.

7. Your Rights Under the Philippine Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal information held by ljbet:

• Right to be Informed: The right to know how your personal data is being collected, processed, and used — which is the purpose of this Privacy Policy
• Right to Access: The right to obtain a copy of the personal data ljbet holds about you and information about how it is processed
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected. You may update most of your personal information directly through your ljbet account settings
• Right to Erasure or Blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated

To exercise any of the above rights, contact ljbet's Data Protection Officer by emailing [email protected] with the subject line "Data Privacy Request — [Your Request Type]". ljbet will respond within fifteen (15) business days of receiving a valid request. We may request additional verification of your identity before processing your request to protect your data security.

8. Data Security Measures

ljbet implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and ljbet's servers is protected using 256-bit TLS/SSL encryption. Sensitive data fields (passwords, payment details) are encrypted at rest using AES-256 encryption
• Access Controls: Personal data is accessible only to ljbet staff members who require it to perform their job functions, governed by a strict role-based access control policy
• Two-Factor Authentication: Players can enable two-factor authentication (2FA) on their accounts for additional security
• Regular Security Audits: ljbet conducts periodic penetration testing, vulnerability assessments, and security audits of its Platform and data infrastructure
• Incident Response: ljbet maintains a data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the Data Privacy Act
• Employee Training: All ljbet employees with access to personal data receive regular training on data protection obligations and security best practices

9. Children's Privacy

ljbet's services are strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ljbet does not knowingly collect, process, or retain personal information from individuals under the age of 21. If we become aware that personal information has been submitted by a person under 21, we will immediately close the associated account, void all activity, and delete the information from our records. If you believe a minor has registered an account on ljbet, please contact our support team immediately.

10. Changes to This Privacy Policy

ljbet may update or revise this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised effective date
• Send a notification email to all registered Players
• Display a prominent notice on the ljbet Platform for a period of at least 30 days following the change

Your continued use of the ljbet Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you may close your account by contacting customer support.

11. Contact Our Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or ljbet's data handling practices, please contact our designated Data Protection Officer:

• Email: [email protected] (use subject line: "Data Privacy — [Your Query]")
• Live Chat: Available 24/7 on the ljbet Platform — average response time 3–5 minutes
• Response Time: Within 15 business days for formal data privacy requests; within 24 hours for general privacy inquiries via email

Players who are not satisfied with ljbet's response to a privacy complaint have the right to escalate the matter to the National Privacy Commission of the Philippines (privacy.gov.ph), the regulatory authority responsible for enforcing the Data Privacy Act of 2012.